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RESERVATION GENERAL POLICIES

Check-In Time: 15:00 hrs – 23:00 hrs   Ckeck-out 12:00 hrs

Early check-in or late check-out is subject to bed/room availability on the relevant day/time. To be reconfirmed with the front office staff.

For all room types there is a full 1 night charge for early check-in of the public rack rate published that day. The levy is chargeable for early check-in from 06:00 hrs to 15:00 hrs

For all room types there is a $50.00 USD fee for late check-out of the out check out from 12:00 hrs to 15:00 hrs and 50% from 15:00 hrs to 18:00 hrs. The levy is of the public rack rate published that day. There is a full 1 night charge for departures after 18:00 hrs.

The fee applies to all reservations.    

DEPOSIT POLICY

Valid credit card is needed at the booking time (accepted by The Residence).

If you provide a credit card at time of booking, your room is held until check-out time the day following the arrival. For all other reservations, rooms are held until the cancellation time specified in your reservation. In the event the guests marked in the reservation confirmation arrive and can not be accommodated or the room is unavailable, The Residence will attempt to accommodate you at is expense, at a comparable establishment in the area for the oversold night(s), and will pay for transportation to that establishment. In the event more guests arrive than marked in the reservation confirmation and can not be accommodated, The Residence will attempt to accommodate you at your expense, at a comparable establishment in the area for the oversold night(s), and will not pay for transportation to that establishment. Other incurring costs related to this specific case will be covered in full by the person responsible for the reservation.

CANCELLATION POLICY

GUARANTEED

All reservation payments are guaranteed by a valid credit card (accepted in The Residence). Individual and/or group reservations are not allowed to be modified. All reservations are fully guaranteed, a full stay charge will be applied at the time of booking.

There may be additional applicable charges and taxes.

FLEXIBLE

All reservation payments are guaranteed by a valid credit card (accepted in The Residence). Individual reservations are allowed to be modified online on the client’s behalf 24 hours prior to the arrival date and no cancellation fee will be applied. The deadline is 15:00 hrs on the day prior to the reservation.

If the cancellation is done after 15:00 hrs on the day before the arrival date, the forfeiture amount is 1 night stay (on the rate charged). There may be additional applicable charges and taxes.

For group bookings (starting from 3 rooms) cancellations must be done 7 days before the arrival date in order to avoid the forfeiture of 1 night stay (on the rate charged); charged if cancelled within 7 days and 24:00 hours prior to date of arrival. If cancelled after 15:00 on the day prior to the arrival and NO SHOWS; 100% of the deposit will be taken.

ALLOTMENT

On Request; the rooms need to be confirmed by the hotel.

Allotment conditions are subject to negotiation with each specific agency. A minimum number of room sales needs to be guaranteed. The allotment negotiation is based on the volume of sales, season or specific dates and release dates.

FAMILY PLAN

The Residence cannot accept children below 7 years of age. Please contact the hotel for further information.

NOTES

Extra rollaway: not available

Child rollaway: not available

Crib: not available

Some rooms have a sofabed for individual use only. Please contact the hotel directly for more information.

WEB PAGE PRIVACY POLICY

At The Wild Oscar, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Wild Oscar will not disclose identifiable user information to any third party without consent.

The Wild Oscar is committed to safeguarding your privacy while visiting the The Wild Oscar website, namely,www.thewildoscar.mx, (hereinafter all identified URLs are collectively referred to as the “Site”). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the The Wild Oscar Site includes the gathering of certain types of information about The Wild Oscar Site users. Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

This Privacy Policy covers two types of information gathered at the The Wild Oscar Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the The Wild Oscar Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the The Wild Oscar Site that relates to use of the The Wild Oscar Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the The Wild Oscar Site or other parties made available through or found at the Site.

INFORMATION COLLECTED

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about The Wild Oscar, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.

USE OF INFORMATION

All forms will provide an opt-out button to allow you to choose not to participate in The Wild Oscar lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for The Wild Oscar purposes or in joint promotions with a The Wild Oscar partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

PERMISSION

The Wild Oscar may collect and use personal information that you submit at the The Wild Oscar Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the The Wild Oscar Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the The Wild Oscar Site states the intended purpose. By submitting personal information at the The Wild Oscar Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the The Wild Oscar Site at the point you submit such personal information, and such consent will be presumed by The Wild Oscar, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

SECURE RESERVATION

If you decide to make an online reservation at the The Wild Oscar Site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”) provided by eZee Technosys . While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully. The Booking Engine Vendor participates in the COMODO Group Inc., a top security certification program, and:

Has a COMODO SSL Certificate ID.

All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

This booking engine and any other product related websites which are owned and managed by eZee Technosys Pvt. Ltd. are provided free of charge, without any warranties or guarantees. eZee Technosys Pvt. Ltd. and its affiliated websites will not be liable for the quality of material on the site, including but not limited to its accuracy, authenticity or correctness. In addition, we do not accept liability for technical problems that you may experience with the website. All implied warranties are excluded to the maximum extent permitted by law. We welcome any information regarding inaccuracies or faults on the website; such information should be emailed to eZee Technosys. The contact information can be found in the following link:

http://www.ezeetechnosys.com/

We will attempt to correct any inaccuracies or faults notified to us as soon as we reasonably can. To the fullest extent permitted by law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by our negligence.

PROTECTING YOUR PAYMENT INFORMATION

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations and/or products, so The Wild Oscar is committed to protecting the information we collect. The Wild Oscar has implemented a security program to keep information that is stored in our systems protected from unauthorized access.

In order to view your rights regarding COMODO SSL Certificate ID collection, use, storage, sharing and protection of your personal information please visit the PayPal privacy policy web page by clicking on the following link:

https://ssl.comodo.com/

This describes your privacy rights regarding COMODO collection, use, storage, sharing and protection of your personal information. It applies to the PayPal website and all related sites, applications, services and tools regardless of how you access or use them.

PROTECTING YOUR INFORMATION

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations and/or products, so The Wild Oscar is committed to protecting the information we collect. The Wild Oscar has implemented a security program to keep information that is stored in our systems protected from unauthorized access.

Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by SSL Starfield®GoDaddy® technology to ensure safe transmission.

WITHDRAWING CONTENT TO USE

If, after permitting use of your personal information, you later decide that you no longer want The Wild Oscar to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

USE OF AGGREGATED DATA

The Wild Oscar is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, The Wild Oscar may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

EXCEPTIONS TO THE PRIVACY POLICY

The Wild Oscar has two exceptions to these limits on use of personal information:

The Wild Oscar may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of The Wild Oscar from unauthorized use, or misuse, of the Site or anything found at the Site.

The Wild Oscar may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

COOKIES USE OF COOKIES

To enable features at the The Wild Oscar Site, The Wild Oscar may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our The Wild Oscar Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited The Wild Oscar Site. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity — what type of destination you’re exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

CHILDREN´S PRIVACY & PARENTAL CONTROL

Please be aware that The Wild Oscar has not designed the The Wild Oscar Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, The Wild Oscar Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. The Wild Oscar specifically requests that persons under the age of 18 not use The Wild Oscar Site or submit or post information to the The Wild Oscar Site. Should The Wild Oscar inadvertently acquire personal information or other data from users under the age of 18, The Wild Oscar will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the The Wild Oscar Site and submitted personal information without solicitation by or permission from The Wild Oscar.

LINKS PROVIDED TO OTHER SITES

The Wild Oscar may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as The Wild Oscar. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this The Wild Oscar Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

YOUR CONTENT TO THIS PRIVACY POLICY

Use of The Wild Oscar Site signifies your consent, as well as the consent of the company for whom you use the The Wild Oscar Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by The Wild Oscar, as described in this statement, and also signifies agreement to the terms of use for the The Wild Oscar. Continued access and use of the The Wild Oscar Site without acceptance of the terms of this Privacy Policy relieves The Wild Oscar from responsibility to the user.

POLICY MODIFICATIONS & CONTACTING THE WILD OSCAR

The Wild Oscar reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact:

wildoscar@thewildoscar.com